Dutch Speaking Customer Happiness Specialist at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is a well-respected recruitment agency focused on connecting talented individuals with exceptional job opportunities across Greece. We are excited to offer a position for a Dutch Speaking Customer Happiness Specialist. This important role is designed to ensure that our Dutch-speaking clients receive superior support and service, fostering lasting customer relationships and enhancing overall satisfaction.. Responsibilities. . Serve as the primary liaison for Dutch-speaking customers, providing support through various channels including phone, email, and live chat.. . Enhance customer satisfaction by efficiently addressing inquiries and resolving any concerns that arise.. . Document customer interactions and feedback using our CRM system, ensuring accurate record-keeping.. . Analyze customer feedback to identify trends and recommend improvements to the overall customer experience.. . Work collaboratively with different teams to implement solutions that boost customer happiness.. . Keep updated on product knowledge to provide insightful support and recommendations to customers.. . Foster a positive team dynamic by sharing ideas and participating in initiatives aimed at enhancing customer service.. . . Fluency in Dutch and English, with outstanding written and verbal communication skills.. . Prior experience in customer service or similar roles is preferred.. . Strong ability to build rapport and maintain effective relationships with customers.. . Excellent analytical and problem-solving skills, with a focus on customer satisfaction.. . Familiarity with CRM systems and customer support tools is a plus.. . Highly organized with a keen attention to detail when managing customer interactions.. . A genuine passion for delivering exceptional customer experiences and promoting customer happiness.. . Company Location: Greece.
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