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Spanish Speaking Support Center Agent at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is proud to announce an opening for a Spanish Speaking Support Center Agent. This position is ideal for individuals who enjoy helping others and are skilled in providing exceptional customer service. As a Support Center Agent, you will be responsible for assisting Spanish-speaking clients with their inquiries and technical issues, ensuring a positive service experience.. Responsibilities. . Provide first-level support to Spanish-speaking customers via phone, email, and chat platforms.. . Troubleshoot and resolve various technical issues related to products and services.. . Document all customer interactions and resolutions in the support ticketing system.. . Educate clients on product functionality and provide guidance for effective use.. . Collaborate with other support team members to escalate complex issues and improve service delivery.. . Continuously follow up with clients to confirm resolution and satisfaction with the service provided.. . Stay updated on product knowledge and industry trends to enhance support quality.. . . Fluency in Spanish and English, with excellent verbal and written communication skills.. . Prior experience in customer support, technical support, or a related field is a plus.. . Strong analytical and troubleshooting abilities to assist clients effectively.. . A customer-centric attitude with exceptional interpersonal skills.. . Familiarity with support ticketing systems and communication tools is beneficial.. . Excellent organizational skills and the ability to handle multiple inquiries simultaneously.. . A proactive mindset and dedication to personal and professional growth in the tech field.. . Company Location: Spain.