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Polish-Speaking Customer Support for Luxury Brand Retail Department at Mercier Consultancy. Mercier Consultancy is thrilled to announce an opening for a Polish-Speaking Customer Support Representative in our Luxury Brand Retail Department! In this prestigious role, you will be the first point of contact for our Polish-speaking clients, delivering exceptional service and support as they explore our high-end luxury products. Your communication skills and dedication to client satisfaction will be key in providing memorable experiences.. This position is perfect for individuals who have a passion for luxury brands and are committed to delivering exemplary service. If you are enthusiastic, articulate, and have a keen eye for detail, we invite you to apply!. Responsibilities. . Provide customer support in Polish through phone, email, and chat. . Assist clients with inquiries related to luxury products, orders, and services. . Document customer interactions and solutions in our support systems. . Collaborate with internal teams to resolve client issues and provide personalized support. . Maintain a thorough understanding of the luxury product lines and brand values. . Collect and analyze customer feedback to continuously improve service quality. . Participate in training sessions to enhance product knowledge and customer service skills. . Fluency in Polish and English, both written and verbal is mandatory. Speaking Customer Support for Luxury & High-End Brand Retail Department . Excellent communication and interpersonal skills. Adept at handling inquiries with patience and professionalism. Proficiency in customer service tools and software. Company Location: Greece.