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Spanish Speaking Customer Care Agent at Patrique Mercier Recruitment By Nellie. Join Patrique Mercier Recruitment FR as a Spanish Speaking Customer Care Agent and be part of a dynamic team dedicated to providing exceptional customer service. This role is ideal for those who have a passion for helping customers and are fluent in Spanish.. Responsibilities. . Provide high-quality customer support to Spanish-speaking clients through various communication channels including phone, email, and chat.. . Address customer inquiries, concerns, and requests promptly and professionally.. . Help resolve issues efficiently to maintain customer satisfaction and loyalty.. . Document interactions and maintain accurate records in the customer relationship management (CRM) system.. . Keep updated on products and services to assist customers effectively.. . Collaborate with other team members and departments to enhance the overall customer experience.. . Engage in ongoing training opportunities to improve service delivery and product knowledge.. . . Fluency in Spanish and English, both written and verbal.. . Previous experience in customer service or a similar role is preferred.. . Outstanding communication and interpersonal skills.. . Strong ability to resolve problems and ensure customer satisfaction.. . Competent in using customer service platforms and Microsoft Office tools.. . Detail-oriented with excellent organizational capabilities.. . Enthusiastic about delivering superior customer service.. . Company Location: Spain.