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German Speaking Customer Support Agent For Booking.com - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to announce an opportunity for a German Speaking Customer Support Agent for Booking.com, with the exciting chance to work in Greece! In this role, you will provide exceptional support to our German-speaking customers, helping them navigate their travel bookings and ensuring a smooth experience.. Key Responsibilities. . Deliver outstanding customer service to German-speaking clients via phone, email, and live chat regarding their bookings and inquiries.. . Assist customers with reservations, cancellations, modifications, and general inquiries related to their travel plans.. . Resolve customer complaints and issues promptly while maintaining high customer satisfaction levels.. . Document interactions and updates in the CRM system accurately for future reference.. . Collaborate with various departments to address complex issues and improve customer experiences.. . Stay informed about Booking.com services, promotions, and travel trends to provide knowledgeable assistance.. . . Fluency in German (both written and spoken) is required; proficiency in English is advantageous.. . Experience in customer support, especially in the travel or hospitality industry, is preferred.. . Strong communication skills and the ability to engage effectively with customers.. . Excellent problem-solving abilities and a customer-focused mindset.. . Familiarity with booking systems and travel-related products is a plus.. . Ability to work well in a fast-paced environment while managing multiple customer inquiries.. . Willingness to relocate to Greece for this position.. . Company Location: Greece.