Hebrew Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is thrilled to announce an opening for a Hebrew Speaking Support Specialist within our Online Travel Agency. In this important role, you will be the primary point of contact for our Hebrew-speaking clients, providing them with exceptional assistance and guidance for their travel inquiries and bookings. Your responsibilities will include addressing questions related to travel options, resolving issues, and helping clients navigate our online booking platform. If you are passionate about travel and possess strong customer service skills, we would love to hear from you!. Responsibilities. . Deliver outstanding support to Hebrew-speaking clients through phone, email, and chat.. . Assist customers with inquiries regarding travel bookings, itineraries, and services.. . Effectively resolve client issues to ensure high levels of satisfaction.. . Guide clients through our online booking platform and address any technical questions.. . Document customer interactions and feedback for continuous improvement in service quality.. . Collaborate with internal teams to escalate and resolve complex issues as necessary.. . Stay knowledgeable about travel industry trends and company offerings to share accurate information with clients.. . . Fluency in Hebrew and English, both written and spoken.. . Experience in customer support or service-related roles, ideally in the travel industry.. . Strong communication skills with emphasis on efficiently resolving client inquiries.. . Ability to work independently and as part of a team.. . Comfortable using technology and navigating online booking systems.. . Detail-oriented with strong organizational skills.. . A genuine passion for travel and a desire to assist clients in crafting their travel experiences.. . Flexibility to work varied hours, including weekends and holidays as needed.. . Company Location: Spain.
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