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VoIP Support Technician - Network & Voice Systems at VIVANT CORP. [Mission] . Vivant. is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs by guaranteeing 100% uptime through innovative solutions and exceptional support. We totally eliminate costly outages so the businesses can focus on what truly matters, driving growth and success.. [Core Values] At . Vivant. we don’t just hire for open roles—we hire for impact. If you’re exceptional at what you do and align with our core values: Reliability, Product Knowledge, Process Knowledge and Autonomy, we want to know you!. About the Role: . This is an English-only technical support role supporting U.S.-based business customers. Spanish-only experienced applicants will not be considered.. ALL RESUMES MUST BE SUBMITTED IN ENGLISH. SUBMISSIONS THAT DO NOT COMPLY MAY NOT BE CONSIDERED.. This is NOT a desktop support role.. If your background is mainly . desktop support, Microsoft troubleshooting, software/hardware repair, or general IT helpdesk. , please do not apply.. We need candidates with hands-on experience supporting . VoIP systems, SIP trunks, routers, switches, and WIFI troubleshooting. .. We are hiring a Level 1-2 Help Desk Support Technician with . real telecom experience. — specifically in . VoIP, networking, and SIP-based troubleshooting. .. At . Vivant. , we hold ourselves to high standards of professionalism and integrity. Our core values—Reliability, Product Knowledge, Process Knowledge and Autonomy —guide how we interact with clients and approach our work.. Hear it straight from our CEO & Founder! >> . https://www.youtube.com/watch?v=lvLZ_RP6pdE. Your day to day life as a Support Engineer:. Answer incoming client calls related to VoIP, internet, or WIFI issues. Work tickets involving call quality, dropped calls, network drops, or routing problems. Run diagnostics (SIP traces, pings, traceroutes, MOS score review, packet loss checks). Assist with PBX provisioning, phone registration, and softphone setup. Prioritize outages (phones down, internet down, WiFi down). Document every step clearly and communicate status updates professionally. Escalate advanced issues to senior telecom engineers when appropriate. Maintain ticket SLAs with clear, fast response times. Key Responsibilities:. First-level support for VoIP, networking, and connectivity issues. Troubleshoot SIP, call quality, latency, jitter, and registration failures. Perform basic network troubleshooting (TCP/IP, DNS, DHCP, routing basics). Troubleshoot WiFi drops, access point connectivity, and cabling-related issues. Provision phones, extensions, voicemail, call flows, and SIP trunk configs. Manage and prioritize tickets through our help desk system. Escalate complex problems with proper documentation. Update knowledge base articles and internal processes. Table Stakes:. Minimum Requirements (applications without these will be rejected). 2+ years of VoIP or network support experience (required). Direct experience with:. SIP, PBX systems, SIP trunks. Routers, switches, WiFi troubleshooting. Strong verbal and written communication skills with the ability to engage and build rapport remotely.. Can-do attitude and growth mindset—excited to hustle, build, and scale with the company.. – . MOS score, latency, jitter, packet loss. Strong understanding of:. – TCP/IP, DNS, DHCP, NAT– Basic routing/switching concepts. Experience with help desk ticketing systems. Ability to explain issues clearly to non-technical users. Strong written communication — clear notes and documentation required. Customer-first mindset and ability to stay calm under pressure. Nice to Have. CompTIA Network+, CCNA, or VoIP-related certifications. Experience in telecom, MSP, or VoIP carrier environment. Experience with Poly, Grandstream, or cloud PBX platforms. Company Location: Argentina.