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Bilingual Underwriter, Concierge Support, Remote (6m Contract) at Financeit. Who we are:. Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. . Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. . We are small enough that you can make an impact within the company and large enough to make an impact in the market.. Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.. About the role:. As a Bilingual Underwriter, Concierge Support, you’ll be the first point of contact for our Concierge merchants, helping guide them through the loan application process. You’ll play a key role in resolving application-related questions and challenges, delivering a high level of personalized support and building strong relationships along the way.. Working as part of our Concierge Support team, you’ll focus on the pre-funding stage, ensuring a smooth experience for merchants and contributing to overall customer satisfaction through timely, high-quality service. Every interaction matters, and your support will help drive the success of the program.. Duration:. 6 month contract.. Working hours:. Monday to Friday from 4:00 PM - 12:00 AM (ET) and 1-2 weekend shifts per month on average.. What you'll do: . . Deliver exceptional service as a brand ambassador for Financeit.. . Respond to merchant inquiries and escalations in a timely and professional manner.. . Demonstrate a genuine curiosity about our Concierge merchants to support inquiries and guide them through the loan application process.. . Underwrite and adjudicate loans in accordance with Financeit’s policies, evaluating risk and ensuring loan quality.. . Help maintain industry-leading service levels, including decisioning exceptions where appropriate.. . Communicate underwriting decisions clearly to merchants and sales associates.. . Identify and process exceptions with proper documentation and approvals.. . Maintain accurate records and merchant information using internal systems.. . Stay current on lending policies, compliance requirements, and underwriting procedures.. . Help prevent fraud and financial loss by following proper security protocols.. . Build strong relationships with merchant partners through consistent, high-quality support.. . Manage all communications (phone, email, etc.) and ensure timely follow-up with detailed documentation.. . . Bilingual in French and English (required).. . 2+ years of hands-on experience in personal credit lending, or 3+ years of sales experience with a foundational understanding of personal credit lending within the financial services industry.. . Strong customer service background, ideally within financial services; experience in sales or relationship management is a strong asset.. . Excellent technical and organizational skills, with the ability to manage multiple priorities.. . Experience working in cross-functional or team-based environments.. . High attention to detail with a commitment to maintaining quality standards.. . Sound judgment and discretion when handling sensitive information and documentation.. . Clear, professional communication skills and the ability to influence effectively.. . Company Location: Canada.