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Experience Senior Analyst at Keller Executive Search. This is a position within Keller Executive Search and not with one of its clients.. . Experience Senior Analyst supports the local team by keeping workflows organized and priorities clear in New York. The role is part of Keller Executive Search’s internal organization and in a fast-paced professional services environment. Day-to-day work includes practical problem solving, clear communication, and measurable progress on defined goals.. . Key Responsibilities. • Respond to incoming inquiries with accuracy, empathy, and urgency.. • Log cases, categorize issues, and follow standard resolution pathways.. • Update internal FAQs and templates based on recurring questions.. • Escalate complex cases with concise context and proposed next steps.. • Track response times and contribute to improvements in service quality.. • Use tools such as Zendesk to track work, report progress, and maintain documentation. . • Comfort using case management tools and maintaining precise records.. • Experience in customer support or client-facing service roles.. • Excellent written communication and calm problem-solving approach.. • Ability to follow processes while adapting to unique situations.. • Experience coaching peers or coordinating small teams to deliver outcomes on time. . To learn more about Keller, please see:. https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-new-york-city/. . Company Location: United States.