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German Speaking Help Desk for Media Streaming Platforms, Athens, Greece at Patrique Mercier Recruitment JP. Patrique Mercier Recruitment JP is seeking a German Speaking Help Desk Specialist to join a leading media streaming platform in Athens, Greece. This role provides a unique opportunity to work at the forefront of media technology while delivering exceptional support to users. If you're passionate about technology and have a knack for solving problems, this could be the perfect job for you!. Position Overview:. As a Help Desk Specialist, you will assist German-speaking customers with their inquiries and technical issues related to media streaming services. You will play a critical role in ensuring that users enjoy a seamless and engaging experience.. Key Responsibilities. . Deliver outstanding customer support via phone, email, and chat for media streaming services.. . Troubleshoot technical problems, account issues, and streaming queries effectively.. . Educate users on platform features to enhance their experience and usage.. . Keep detailed records of customer interactions and resolutions within the CRM system.. . Collaborate with technical teams to escalate and resolve more complex issues where necessary.. . Stay updated on the latest media streaming technologies and best practices.. . Contribute feedback and ideas to improve customer service processes.. . . Fluency in German and English, with excellent verbal and written communication skills.. . Experience in customer service or help desk roles is highly desirable.. . Technical troubleshooting skills to assist customers effectively.. . Familiarity with media streaming platforms is an advantage.. . Strong organizational skills and the ability to manage multiple priorities.. . Customer-centric approach with a commitment to providing valuable support.. . A collaborative spirit and eagerness to learn in a fast-paced environment.. . Company Location: Germany.