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Italian Speaking Customer Service for Logistics & Supply Chain industry at Mercier Consultancy MD. Mercier Consultancy MD is delighted to present an opportunity for Italian Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are enthusiastic about logistics and supply chain management and who are committed to providing exceptional customer support. In this position, you will assist customers in navigating their inquiries and ensuring seamless access to our logistics services, all while communicating in Italian.. Key Responsibilities. . Manage customer inquiries related to logistics services, including shipment tracking, delivery schedules, and service rates via phone, email, and chat in Italian.. . Provide clear and accurate information on logistics processes, tariffs, and customs regulations.. . Assist customers with booking shipments, handling changes, and resolving complaints.. . Document all customer interactions and update records accurately within the CRM system.. . Work collaboratively with internal teams to ensure efficient service delivery and issue resolution.. . Keep updated on industry trends and service offerings to enhance customer assistance.. . . Fluency in Italian (both written and spoken) is required; knowledge of English is advantageous.. . Prior experience in customer service, especially in the logistics or supply chain sector, is preferred.. . Strong communication skills and a customer-focused mindset.. . Excellent problem-solving skills and the ability to work effectively in a fast-paced environment.. . Attention to detail and strong organizational skills.. . Proficiency in using CRM software and other relevant technology.. . Flexibility to work various shifts, including evenings and weekends as needed.. . Company Location: Greece.