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Accounts Approval Specialist (Remote in the Philippines) at Cloudtalk. 🌍 Global SaaS Company | $28M Series B Investment. 💡 Personalized 1:1 Coaching | Vibrant International Team. 📍 Work 100% Remote . 💰 USD 800 gross/month. 💻 . Work Shift:. Working time is divided unequally into short and long weeks:. . . Long Weeks:. Mon, Tue, Fri, Sat, Sun . . . Short Weeks:. Wed & Thu (5 days off) . . . Shift Hours. : 2:30am–03:00pm Manila time (12h shift). . You’ll always have . 5 days off in a row every other week. !. About CloudTalk. Powered by a January 2024 . $28 million Series B. investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's . AI-powered business communication platform. helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. . CloudTalk works seamlessly for businesses of all sizes, from scale-ups like . Deel. and . TIER. to big players like . Nokia. , . Glovo. , and . Rakuten. . Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. . CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.. What's in it for you:. 🤖 . Product. : Help shape the future of AI business communication.. 🚀 . Growth. : Access 1:1 coaching, a personal L&D budget, and development opportunities.. 🌍 . International Exposure. : Work with clients and companies across Europe, Asia, and the Americas.. 🤝 . Community. : Join a vibrant team of CloudTalkers—see what we’re like on . Instagram. !. . The Challenge Ahead. As a . KYC & Accounts Verification Specialist. , you’ll play a key role in . customer onboarding, risk mitigation, and compliance. at CloudTalk. You'll ensure the legitimacy of new accounts, verify documentation, and help safeguard the integrity of our platform.. You thrive in fast-paced environments, enjoy working with diverse people, and take ownership of your tasks. If you’re organized, collaborative, and compliance-minded—you’ll fit right in!. What you will work on:. . Perform . KYC (Know Your Customer) checks. for new customer accounts: verify identity documents, company information, and potential risk indicators. . . . Review and approve/reject account applications. based on predefined onboarding and compliance criteria. . . Investigate suspicious applications, flag potential fraud, and escalate cases when necessary. . . Provide clear and professional . technical support. to existing or new clients. . . Help . build and maintain internal knowledge bases. , onboarding checklists, and troubleshooting documentation. . . Collaborate with cross-functional teams to enhance the verification process and compliance workflows.. . What makes you a great fit. . You are fluent in . English. and can communicate professionally with clients and colleagues. . . You are . available for the rotational shift described above. . . . (Ideally) You have . hands-on experience. in one or more of the following: . . . . KYC/AML processes. . . . Customer onboarding or compliance. . . . Document or identity verification. . . . Fraud investigation or risk flagging. . . . SaaS, fintech, or regulated industries. . . . You're a self-starter who can take ownership of workflows and decisions. . . You are collaborative and happy to support teammates when needed. . . You have a strong . learning mindset. and are eager to grow your knowledge of compliance and technology.. . What to expect from our hiring process:. 1️⃣ . Initial Chat. : Interview with our Talent Acquisition team. 2️⃣ . Role Deep Dive. : Meet your future colleagues. 3️⃣ . Culture Bar Raiser Call. – Explore your potential to raise the bar in adaptability, ownership, and continuous improvement. 🎯 Offer!. Why you will love to be a CloudTalker:. Growth:. 💡 1-1 Coaching sessions with our resident communications advisor. 📚 Leaders Academy & Learning and Development Budget. Flexibility:. 🏖 Unlimited Paid Time Off. 🎗️ Volunteering Days. 🌍 100% remote work . 🤩 Home office budget. 💻 MacBook for work . Well-being:. 🏖Recharge Fridays once per quarter. 🏋🏼‍♀️Multisport Card. Connectedness:. 💲 Referral bonuses. 👥 Virtual & physical team buildings. 👕 Company merchandise. By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our . Privacy Notice. .. Company Location: Philippines.