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Japanese Speaking Customer Service Jobs In Bulgaria - Fully Paid Relocation at Mercier Consultancy Europe. Mercier Consultancy is thrilled to announce an exceptional opportunity for Japanese Speaking Customer Service Representatives to join our team in the beautiful country of Bulgaria, complete with a fully paid relocation package! In this important role, you will provide outstanding support to our Japanese-speaking clients, ensuring their inquiries are handled efficiently and professionally. Experience the rich culture and stunning landscapes of Bulgaria while enhancing your career in a dynamic and supportive environment. If you are passionate about customer service and ready for an exciting new adventure, we would love to hear from you!. Responsibilities. . Deliver high-quality customer service in Japanese through various communication channels, including phone, email, and live chat.. . Assist customers with queries regarding products and services, providing accurate and timely information.. . Effectively resolve customer complaints and issues, ensuring high levels of satisfaction.. . Accurately document customer interactions and contribute to service improvement initiatives.. . Collaborate with team members to enhance service quality and address common challenges.. . Stay informed about company offerings and industry trends to deliver knowledgeable support.. . Participate in ongoing training sessions to continuously develop your customer service skills.. . . Fluency in Japanese and English is essential, with strong written and verbal communication skills.. . Previous customer service experience is preferred, but a willing attitude to learn is highly valued.. . Excellent problem-solving skills and a strong commitment to delivering exceptional customer service.. . Able to handle multiple inquiries effectively in a fast-paced environment.. . Basic computer proficiency and familiarity with customer service software is a plus.. . Willingness to relocate to Bulgaria and embrace a new cultural experience.. . Flexibility to work various shifts, including evenings and weekends, as needed.. . Company Location: Bulgaria.