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Customer Service Representative at Remote VA. Job Title: Customer Service Representative. Location:. Remote. . Employment Type:. Full-Time. Job Overview:. Join our passionate team at Remote VA as a . Customer Service Representative. . In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our brand.. Key Responsibilities:. . Respond to customer inquiries via phone, email, and chat in a timely and professional manner.. . Assist customers with product information, order processing, and troubleshooting.. . Maintain accurate records of customer interactions and transactions.. . Resolve customer complaints efficiently and escalate as necessary.. . Provide feedback to management on potential improvements to customer service processes.. . Promote a positive customer experience through effective communication and problem-solving skills.. . Requirements:. . Proven experience in a customer service role.. . Strong communication and interpersonal skills.. . Ability to work independently and manage time effectively in a remote environment.. . Proficiency in using customer service software and tools.. . Excellent problem-solving skills and attention to detail.. . Positive attitude and a friendly demeanor.. . Availability to work flexible hours, including weekends if required.. . Company Location: Philippines.