We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Dutch speaking Technical Support Representative at Mercier Consultancy Europe. Mercier Consultancy Europe is on the lookout for a Dutch-speaking Technical Support Representative to join our dynamic team. In this role, you will be the first point of contact for our Dutch-speaking clients, assisting them with their technical queries and providing solutions to enhance their experience with our products. Your expertise in troubleshooting and customer service will be essential in maintaining the high standards we set for client satisfaction. We are looking for tech-savvy individuals who thrive in a fast-paced environment and are eager to assist our clients effectively!. Responsibilities. . Respond to technical inquiries from Dutch-speaking customers via various channels, including phone, email, and chat.. . Identify, analyze, and resolve technical issues promptly.. . Guide clients on best practices for utilizing our products and services effectively.. . Maintain thorough documentation of customer interactions and technical resolutions.. . Work closely with team members to escalate and resolve complex issues.. . Stay current with product updates and provide feedback for improvement.. . Participate in training sessions to enhance personal and team knowledge.. . . Fluency in Dutch and English, both verbally and in writing, is mandatory.. . Previous experience in technical support or customer service is an advantage.. . Strong problem-solving and analytical skills to effectively assist clients.. . Excellent interpersonal skills and a dedication to customer satisfaction.. . Proficiency with support tools and customer relationship management software is preferred.. . Ability to work independently and collaboratively within a team atmosphere.. . Positive attitude with a willingness to learn and adapt to new challenges.. . Flexibility to work varied shifts to cover customer service hours.. . Company Location: Greece.