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Customer Care Support Specialist at Vitality Group International, Inc.. We are looking for a Customer Care Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally. . . Support inbound telephonic phone calls from members. . Provide over the phone support . . Specialize in first call resolution performance . . Effectively manage and respond to inquiries as they are sent to you by customers. . Submit requests to the proper departments to prevent recurring issues. . Ensure rapid response and resolution of escalated inquiries. . Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience. . Identify problems or gaps within current processes and help devise creative solutions to them. . Track, analyze and report on improvements to current processes. . Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to: . . Understanding your audience and its needs. . Anticipating and preparing for the next questions your audience will ask. . Properly positioning the information you are sharing. . Understanding the impact of the information you are sharing . . Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed. . Educate customers on the program as well as navigation of the website. . Capture submitted events. . Other duties as assigned . . Pay $15.00/hour . . Effective communication skills. . Strong organization skills. . Ability to manage multiple priorities . . Customer focused and responsive. . High School Diploma. . Preferred. . Bachelors degree. . 1-2 years of customer service experience. . Health or wellness background . . Company Location: United States.