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Head of Customer Experience & Community Management at Avomind. Who we are:. Are you ambitious, driven, and ready to make an impact? Our client's mission is to help people . feel better.  with home products that set new standards in ergonomics and comfort.. Their team is dynamic, high-performance, and not afraid to make decisions fast. The role is perfect for someone looking to grow their career rapidly and have a direct impact on the lives of hundreds of thousands of customers.. As Customer Experience Lead, you’ll wear multiple hats. They’re seeking a dynamic individual to take their customer experience to the next level — combining empathy, operational excellence, and a hands-on approach to continuous improvement.. Working closely with the founders and the whole team, you’ll learn a lot very quickly and will contribute across all areas of marketing to grow the company's brand and achieve their mission.. What you'll be doing:. . Manage and respond to customer inquiries with care and efficiency. . Develop and execute strategies to improve customer satisfaction. . Represent the voice of the customer across the company. . Collaborate with founders and team to optimize customer experience. . Utilize AI and tech tools to enhance support and community workflows. . Oversee and engage with social media communities. . Continuously learn, adapt, and contribute to company growth. . About you:. . C2 level German: essential for engaging confidently, professionally, and empathetically with our core customer base.. . Strong Work Ethic: We’re not looking for someone to coast—we want a self-starter with drive, ambition, and the discipline to deliver consistently.. . Customer Service Experience: You’ve worked in customer support before and know what it takes — patience, clarity, and a strong sense of responsibility to deliver happy outcomes for the customer.. . Tech-Savvy & AI-Friendly: You’re comfortable using modern digital tools and excited to work alongside AI to streamline and improve workflows.. . Proactive Problem Solver: You don’t wait for instructions — you notice issues, propose smart solutions, and act. Initiative is your second nature.. . Excellent Communicator: Whether you’re responding to a support ticket, managing feedback, or writing in the community — you’re clear, kind, and effective.. . Ownership Mentality: You think like an owner: accountable, solutions-focused, and always seeking ways to improve the customer experience and the business.. . Highly Organized & Process-Oriented : You keep things on track — making sure every ticket is handled, every detail followed up, and no loose ends left behind. You thrive with structure and take pride in precision.. . Purpose-Oriented: You care about making a difference — helping people live healthier lives with less pain and supporting a mission with real meaning excites you.. . A solid command of English, our internal working language.. . Company Location: Moldova, Republic of.