We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Senior User Success Manager at Sigma Marketing LLC. Industry:.  iGaming. Employment Type:.  Full-Time. Company. : . Maverick. Working Hours:. 9am - 5pm GMT+4. Job Description:. We are seeking a User Success Manager to manage the full user lifecycle—from onboarding and education to long-term retention and VIP relationship management. You’ll play a central role in ensuring support quality, maximizing user satisfaction, and building loyalty with our top-tier players.. Key Responsibilities:. 1. User Onboarding & Success. . Guide new users through registration, deposits, and game access.. . Create easy-to-follow onboarding resources (FAQ, video, walkthroughs).. . Increase conversion from signup to first play/deposit.. . 2. VIP Relationship Management. . Identify and manage high-value users (top depositors, frequent players).. . Offer white-glove service: priority support, exclusive bonuses, personal attention.. . Monitor VIP activity and trigger personalized promotions and check-ins.. . Maintain a VIP calendar for birthdays, milestones, and custom offers.. . 3. Support Team Oversight. . Oversee and optimize support across channels (Telegram, email, live chat).. . Create internal workflows for fast issue resolution and escalation.. . Train support staff on handling both regular and VIP cases.. . Audit support quality and manage ticket KPIs.. . 4. Retention & Loyalty. . Track user activity and flag dormant accounts for re-engagement.. . Suggest and coordinate loyalty programs, streak rewards, and referral incentives.. . Collaborate with marketing to run CRM-driven campaigns.. . 5. Feedback & Product Improvement. . Collect user and VIP feedback to improve platform UX.. . Communicate insights to product, design, and dev teams.. . Stay on top of user pain points and rapidly resolve friction.. . 6. Reporting & Analytics. . Track onboarding completion, VIP lifetime value, NPS, retention rates, and issue resolution speed.. . Segment reports between regular and VIP user behavior.. . Use Supabase dashboards, GA4, or custom analytics tools to drive insight-based decisions.. . . 2+ years in user success, account management, or VIP support roles. . Experience in crypto, gaming, or sweepstakes environments. . Excellent communication and relationship-building skills. . Deep understanding of crypto deposits, wallet systems, and user onboarding. . Organized and proactive with a strong service mindset. . Proficient in support tools like Telegram, Intercom, Zendesk, and dashboards. . Company Location: Azerbaijan.