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AWS Solution Architect (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for an . AWS Solution Architect. in the . United States. .. This role offers an opportunity to drive the design, deployment, and optimization of cloud-based contact center and AI solutions. You will partner closely with clients to understand business needs, assess technical requirements, and implement scalable AWS solutions that improve agent efficiency and enhance customer experiences. As a key technical advisor, you will lead architecture discussions, provide mentorship to teams, and guide solution delivery from conception to execution. This position blends hands-on technical work with strategic guidance, making it ideal for professionals who thrive at the intersection of cloud architecture, customer engagement, and business transformation.. Accountabilities:. Lead discovery sessions and technology assessments to identify business needs and ROI opportunities for cloud solutions.. Design, build, and deploy AWS-based contact center solutions, including Amazon Connect integrations.. Translate customer requirements into scalable, secure, and effective cloud architectures using AWS best practices.. Provide guidance and mentorship to technical teams, ensuring projects are delivered on time, within scope, and to high-quality standards.. Collaborate with stakeholders to manage expectations, priorities, and technical communications.. Drive adoption of automation, workflow optimization, and integration strategies across CRM, WFM, and contact center platforms.. Develop documentation, training, and best practices to support solution adoption and knowledge transfer.. Proven experience in customer-facing contact center solutions, pre-sales, or consulting.. Hands-on experience with AWS services, cloud architecture, and solution design (AWS Solution Architect certification preferred).. Proficiency in scripting/coding (Python, Java, C#, .NET, Node.js) and API integrations (WebRTC, SIP).. Knowledge of Salesforce Service Cloud and other contact center platforms (Genesys, Cisco, Avaya, Twilio).. Strong troubleshooting, debugging, and cloud deployment skills (CloudFormation, Lambda, Lex, Call Flow design).. Excellent communication, presentation, and executive-level engagement skills.. Familiarity with software development methodologies such as Agile/Scrum, and CI/CD frameworks (Jenkins, GitLab CI/CD, CodeDeploy).. Experience with workforce management, outbound dialers, campaign management, and automation tools.. Ability to lead enterprise-level projects independently while guiding technical teams.. Company Location: United States.