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Customer Solutions Specialist at Virtual Staff 365. Our client is a leading industry supplier of homewares, kitchenware, gifting, specialty toys, and artificial plants. It is a powerhouse wholesaler in Australia and New Zealand. Their brands and product ranges are synonymous with sophisticated designs, innovative products, and friendly customer service.. They are now looking to hire a . Customer Solutions Specialist. to execute processes and plans to deliver outstanding Customer Service that meets and exceeds customer and consumer expectations. . Job Responsibilities:. . Respond to Customer and Consumer inquiries via: . . . Email. . Voice. . Messaging. . Social Media. . . Process customer orders including:. . . Email orders. . Phone orders. . Drop Shipping. . EDI. . . Assist in managing back orders and holding orders.. . Following up on internal requests (POD, tracking updates).. . Identify and resolve Transport issues and returns. . . Warranty and claim inquiries within the approved Delegation of Authority . . Communicate effectively with Internal and External Customers.. . Excellent communication abilities. . Proven experience in customer service roles. . Proficiency in managing various communication channels. . Strong problem-solving capabilities. . Knowledge of order processing systems. . Dedication to continuous improvement. . High attention to detail. . Good sense of humor. . Ability to work well under pressure. . Operations-focused mindset. . Experience in claims processing. . Basic knowledge of Zendesk. . Intermediate proficiency in Microsoft Suite. . Company Location: Philippines.