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Spanish Speaking Customer Service For International Online Bank at Mercier Consultancy Europe. Mercier Consultancy Bulgaria is excited to offer a position for a Spanish Speaking Customer Service Agent for our International Online Bank. In this crucial role, you will assist our Spanish-speaking customers with their banking needs, ensuring a seamless and satisfactory experience. Your responsibilities will include addressing inquiries related to account management, transactions, and banking products, as well as resolving any issues that may arise. If you are passionate about customer service, possess strong communication skills, and have an interest in the banking industry, we would love to hear from you!. Responsibilities. . Deliver exceptional customer service in Spanish for inquiries regarding online banking services.. . Assist customers with account setup, transaction inquiries, and product information.. . Resolve customer complaints and issues efficiently and professionally.. . Document customer interactions accurately for future reference.. . Collaborate with other departments to ensure prompt resolution of customer inquiries.. . Stay informed about banking regulations and product offerings to provide informed assistance.. . Gather customer feedback to contribute to the continuous improvement of services.. . . Fluency in Spanish and English, both written and spoken.. . Experience in customer service, preferably in the banking or financial sector.. . Strong communication skills with a focus on customer satisfaction.. . Ability to manage multiple inquiries and tasks simultaneously.. . Familiarity with banking systems or customer service software is advantageous.. . Detail-oriented with strong problem-solving capabilities.. . Willingness to work flexible hours, including evenings and weekends, as required.. . Company Location: Greece.