We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Norwegian Speaking Helpdesk Support Agent at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is looking for a Norwegian Speaking Helpdesk Support Agent to join our dedicated support team. This role is perfect for individuals who are tech-savvy and have a passion for delivering excellent customer service. As a Helpdesk Support Agent, you will assist our Norwegian-speaking clients by addressing their queries and resolving their technical issues efficiently.. Responsibilities. . Provide top-notch helpdesk support to Norwegian-speaking customers via phone, email, and chat channels.. . Troubleshoot and resolve a variety of technical problems related to software, hardware, and applications.. . Accurately document all customer inquiries and resolutions in the helpdesk ticketing system.. . Guide clients on product usage, features, and best practices for optimal performance.. . Collaborate with other support team members to escalate complex issues when needed.. . Monitor ticket progress and ensure timely follow-up for issue resolution.. . Keep up-to-date with product changes and emerging technologies to enhance support quality.. . . Fluency in Norwegian and English, both written and spoken, is required.. . Previous experience in technical support or customer service roles is preferred.. . Strong analytical and troubleshooting skills to resolve client issues effectively.. . Exceptional communication skills and a customer-centric mindset.. . Proficient in using helpdesk software and ticketing systems.. . Ability to multitask and manage multiple inquiries in a fast-paced environment.. . A proactive approach to learning and upgrading technical knowledge.. . Company Location: Norway.