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Customer Service Manager & Admin Manager (Remote) at AutoMarket. Our quickly growing, very well-established online marketing agency is currently seeking a highly skilled and experienced . Customer Service & Administrative Manager.  to join our team.. This . fully remote. , multifaceted role requires exceptional communication skills and a proven track record of productivity while working from home. Our remote environment is highly active and fast-paced, so this isn’t the right fit for someone looking to coast, multitask, or remain stagnant while working from home. The ideal candidate is a highly competent, self-driven professional eager for the right opportunity to put their skills in the spotlight and fast-track their career growth alongside a thriving business.. Responsibilities. . Serve as the primary point of contact for client inquiries via inbound emails, calls, and voicemails.. . Address and resolve client issues, concerns, and inquiries with outstanding customer service.. . Facilitate internal client processes such as client onboarding, offboarding, billing, and invoicing.. . Perform routine administrative tasks including daily job board postings using provided templates and guidelines.. . Learn different areas of the business, fill operational gaps, and train/mentor new team members as we scale.. . Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors.. . Assist with various administrative tasks, collaborations, and internal projects (process documentation, SOP's, training manuals, routine reporting, etc).. . . . 4+ years of customer service experience minimum . (B2B preferred). . . 2+ years of full-time remote experience required.  (hybrid/covid not applicable). . Proven ability to understand customer needs, solve problems, and own issues end-to-end. . Bachelor’s Degree or equivalent professional experience required. . Exceptional verbal, written, and interpersonal communication skills. . Calm, empathetic temperament and communication style. . Extremely organized and reliable with phenomenal attention to detail. . Working at-home computer with reliable high-speed internet (50 Mbps+). . Technically adept with proficiency in CRM’s, Microsoft Office, etc.. . Company Location: United States.