Technical Operations Manager (Remote - India) at Jobgether. This position is posted by Jobgether on behalf of Secure Network Solutions India Private Limited. We are currently looking for a Technical Operations Manager in India.. This role offers an exciting opportunity to lead and manage technical operations within a dynamic cybersecurity environment. You will oversee firewall, endpoint security projects, and coordinate multi-location implementations while ensuring high-quality customer support. Managing and mentoring onsite engineers, optimizing workflows, and tracking performance metrics are key components of the position. The role requires a proactive leader focused on enhancing operational efficiency and driving team development in a fast-paced setting.. . Accountabilities:. . Oversee the implementation, migration, and upgrades of firewall and endpoint security projects across multiple locations.. . Coordinate and monitor onsite engineers’ client visits to ensure schedule adherence and high performance.. . Manage ticket workflows, ensuring timely response, escalation, and resolution of issues.. . Monitor customer support metrics such as ticket volume and resolution times to improve service quality.. . Handle shift management and optimize workflows to maximize operational efficiency.. . Guide and mentor engineers in ticket handling, customer communication, and troubleshooting best practices.. . Implement team performance tracking systems to boost motivation and productivity.. . . Bachelor’s degree in Computer Science, IT, or related field; Master’s degree is a plus.. . Minimum 5 years of experience in technical operations with at least 3 years in leadership roles.. . Mandatory certification in ITIL, PMP, or Scrum Master.. . Strong leadership and team management skills.. . Excellent problem-solving and communication abilities.. . Experience in workflow optimization and customer support management.. . Company Location: India.
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