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French Speaking Customer Service for Social Media industry at Mercier Consultancy. Mercier Consultancy is seeking a dynamic French Speaking Customer Service Representative to join our team in the Social Media industry. In this exciting role, you will provide exceptional support to our French-speaking customers, assisting them with inquiries related to social media platforms and services.. Your fluency in French will be crucial as you engage with users, helping them navigate our services, troubleshoot issues, and ensure they have a positive experience. You will play a key role in fostering community engagement and satisfaction among users who rely on our platform.. Responsibilities. . Deliver high-quality customer service in French through phone, email, and social media platforms. . Assist customers with inquiries about account setup, features, and social media best practices. . Resolve user issues and complaints with a focus on customer satisfaction. . Document customer interactions accurately within our CRM system. . Collaborate with technical teams to address and resolve complex issues. . Gather user feedback to enhance our services and platform engagement. . Stay informed about the latest trends and updates in the social media landscape. . . Fluency in French and English, with strong communication skills. . Excellent customer service skills and a passion for social media. . Experience in customer service or technical support is preferred. . Able to handle multiple inquiries and work in a fast-paced environment. . Detail-oriented with strong organizational and problem-solving abilities. . Enthusiastic about helping customers maximize their social media experience. . Familiarity with social media platforms and customer support software is advantageous. . Company Location: Greece.