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Dutch Speaking Customer Service Agent - Budapest at Mercier Consultancy BG. Mercier Consultancy is excited to offer a position for a Dutch Speaking Customer Service Agent based in Budapest. In this dynamic role, you will provide outstanding support to our Dutch-speaking clients, assisting them with inquiries related to our services and products. Your ability to communicate effectively and your customer-centric approach will be key in ensuring an exceptional experience for our clients. If you are enthusiastic about helping others and possess strong language skills, we'd love to have you join our team!. Responsibilities. . Assist Dutch-speaking customers with inquiries via phone, email, and chat.. . Provide accurate information about our products and services.. . Resolve customer complaints and issues promptly and professionally.. . Document customer interactions and maintain organized records.. . Collaborate with team members to enhance service quality and streamline processes.. . Stay informed about product updates and company policies to ensure informed customer support.. . Collect and analyze customer feedback to suggest improvements.. . . Fluency in Dutch and English, both spoken and written.. . Previous experience in customer service is an advantage.. . Excellent communication and interpersonal skills.. . Strong problem-solving skills with a focus on customer satisfaction.. . Proficient with customer service software and tools.. . Ability to work effectively in a team-oriented environment.. . Keenness to learn and adapt to new practices and technologies in the workplace.. . Company Location: Hungary.