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Account Development Specialist at Frontiers Media. About Frontiers:. At Frontiers, our purpose is simple yet ambitious: to make science open. We believe open science empowers the global scientific community to accelerate discovery and develop the solutions needed for healthy lives on a healthy planet.. We are one of the world’s largest and most influential open-access research publishers. Every article we publish is peer-reviewed and quality-certified, ensuring research is accessible to everyone, everywhere. To date, Frontiers research has been viewed over 4 billion times, demonstrating the real-world impact of science without barriers.. Joining Frontiers means being part of a global, mission-driven organization at the intersection of science, technology, and innovation — working alongside passionate colleagues who care deeply about advancing knowledge for the benefit of society.. To learn more about our impact and culture, . please watch this video. About the Institutional Partnerships Team . Our Institutional Partnerships team is at the forefront of a rapidly evolving industry: championing open access and enabling broad, meaningful collaboration with top universities, consortia, libraries, and research organizations. We are building for scale—transforming our traditional B2C strengths into a dynamic B2B strategy. Most importantly, we’re a close-knit, mission-driven team where every voice matters and there’s room to lead from the front. . Your Key Responsibilities . Serve as the first point of contact for a select group of institutional partners; build relationships, anticipate needs, and deliver a seamless experience. . Drive effective onboarding, retention, and renewals in your portfolio; identify upsell opportunities and support revenue growth. . Monitor engagement data, analyze trends, and propose solutions for improved partner experience. . Maintain accurate records, manage reporting, and handle eligibility verification independently. . Collaborate with internal teams (Publishing, Sales, Product, Finance, Technology) to enhance the partner journey. . Contribute to the creation and continuous improvement of resources, processes, and AI-driven tools. . Triage queries, manage a shared team inbox, and support team-wide knowledge sharing. Experience in account management, customer success, customer support, or relationship management. . Background in scholarly publishing, open access, university libraries, or research communications is a plus—but we're equally enthusiastic about candidates eager to transition into this industry. . Keen interest in publishing and open science, with strong motivation to learn and grow in this field. . Proficient with Salesforce, Excel, and other data analysis/reporting tools. . Excellent communicator, adept at presenting ideas and building consensus. . Analytical mindset; able to identify trends in data and act on insights. . Naturally organized, attention to detail, proactive, and excited to champion change. . Solution-focused, positive, and embraces technology and AI to work smarter and scale impact. . Company Location: United States.