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Bilingual Customer Service Representative at Staff4Me. We’re looking for a . Bilingual Customer Service Representative. fluent in . English and Spanish. who thrives in a fast-paced environment and loves helping people. This role requires clear communication, empathy, and a strong understanding of customer service systems. You'll be a key point of contact, ensuring customer satisfaction and building trust through every interaction.. What You’ll Do: . • Answer 30+ inbound calls per day in English and Spanish. • Create and manage support tickets in Zoho Desk . • Provide updates on orders, shipping, and product information . • Place customer orders during the call using Zoho Inventory. • Maintain accurate records in Zoho CRM . • Walk customers through basic troubleshooting when needed . • 1 –5 years of customer service or inside sales experience. • Bilingual (English/Spanish) with a neutral, professional accent . • Strong communication and active listening skills . • Comfortable using Zoho or similar systems (CRM, ticketing, inventory) . • A curious mindset — comfort with science or chemistry is a plus . • Familiarity with IP phone systems like GoToConnect is helpful. Schedule: 9:00 PM – 7:00 AM PHT . Job type: Full time. Note:. . Must work onsite at JY Square, Cebu City for 30 days, then transition to work-from-home. .. Company Location: Philippines.