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Portuguese Speaking Customer Service for Tobacco Company in Greece at Mercier Consultancy MD. Mercier Consultancy MD is pleased to announce an exciting opportunity for Portuguese Speaking Customer Service Representatives for a Tobacco Company in Greece. This role is perfect for individuals who are passionate about customer engagement and are looking to work in a dynamic industry. As a customer service representative, you will assist clients in Portuguese, addressing inquiries and providing support related to tobacco products and services.. Key Responsibilities. . Handle customer inquiries regarding tobacco products, brand information, and services via phone, email, and live chat in Portuguese.. . Provide detailed information about product offerings, promotions, and health regulations.. . Assist customers with order placements, modifications, and inquiries regarding shipments and returns.. . Resolve customer issues and complaints in a timely and professional manner.. . Document customer interactions accurately in our CRM system for tracking and follow-up purposes.. . Collaborate with internal teams to enhance customer experience and ensure compliance with company policies.. . Stay informed about tobacco industry trends, products, and regulations to better assist customers.. . . Fluency in Portuguese (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, preferably in the tobacco or consumer goods industry.. . Strong communication skills with an emphasis on customer satisfaction and engagement.. . Ability to handle inquiries professionally and effectively in a fast-paced environment.. . Strong attention to detail and exceptional problem-solving skills.. . Proficiency in using CRM systems and other customer service technologies.. . Willingness to work flexible hours, including evenings and weekends if required.. . Company Location: Portugal.