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Remote Senior Call Center Representative at TechOp Solutions International. TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. . Recruiter Note: Remote position, but Candidate must reside within the EL, Paso, TX or nearby cities. . Duties:  . Answer and track incoming calls . Prepare and submit accurate, detailed reports in government systems . Train and onboard new CSRs . Conduct database and open-source research . Route and escalate calls appropriately . Other duties, as assigned . 5+experience in a call center . Associates Degree . Proven ability to multitask simultaneously communicating and inputting data . Strong written and verbal communication skills . Proficiency with telephony systems, CRMs, and Microsoft Office Suite. . Experience in handling sensitive information . IND123. Company Location: United States.