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Administrative Assistant at SallySupport. Job Title: Remote Administrative Assistant . Location: Remote . Schedule: Full-time . Hours: 9:00 AM – 5:00 PM EST. . About the Role . We are seeking a dependable and highly communicative Administrative Assistant to support our home care operations. This role is a key point of contact for both clients and caregivers and plays an important part in ensuring a smooth experience from initial inquiry through ongoing service. The ideal candidate is organized, comfortable on the phone, detail-oriented, and enjoys helping people. You’ll be supporting intake, caregiver onboarding, documentation, and general administrative functions that keep the office running efficiently.. Key Responsibilities . Client & Family Support . Answer incoming phone calls and emails in a professional, friendly manner . Assist clients and families throughout the intake process from start to finish . Help guide clients through applications, documentation, and next steps. Serve as a consistent point of contact throughout the client lifecycle. . Caregiver Onboarding & Support . Assist with onboarding new caregivers and collecting required documentation . Support caregivers with administrative questions and follow-ups . Maintain accurate caregiver records and files. Administrative & Documentation . Process and maintain client and caregiver records . Document RN Supervisor visits and service notes accurately and on time. Ensure all documentation is complete, organized, and up to date. Assist with general administrative and office support tasks, Systems & Coordination . Work within internal home care management systems (such as HHAeXchange or similar platforms) . Accurately enter, update, and manage information within internal systems . Adapt to new systems and workflows as the agency evolves . Communicate clearly with internal staff regarding updates, issues, and follow-ups. Required Skills & Qualifications . Strong verbal communication skills (top priority) . Clear, professional, and empathetic communication style . Strong written documentation skills and attention to detail . Bilingual preferred (Spanish/English), but not required. Comfortable working with home care or healthcare management systems (or similar tools). Tech-savvy and able to learn new systems quickly . Highly organized and able to manage multiple tasks. Previous experience in home care, healthcare administration, or a similar role is a plus. Company Location: Philippines.