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Service Desk Analyst at Centorrino Technologies. Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! . At Centorrino Technologies (CT), we’re more than just tech, we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work 2024-2025 and one of Australia’s Best Medium Workplaces 2025, with an outstanding eNPS score of 68. . We’re growing fast and on a mission to redefine the customer experience across Australia and New Zealand. Now, we’re looking for a Service Desk Analyst to join our Service Continuity team in Perth, someone who brings energy, accountability, and a genuine passion for helping people. .  As part of the Service Continuity Service Desk team, your focus is to keep services running smoothly and ensure work is ready for a clean handover into the next business day. This is an entry-level role, so we’re focused on attitude, reliability, and how you work, not years of experience. . What You'll Do:. Maintain service desk operations after hours, ensuring continuity of support overnight. . Complete all onboarding and offboarding tasks, including user accounts, access, devices, and documentation, following defined standards and checklists. . Respond to after-hours incidents and service interruptions, assess impact, and take appropriate first actions. . Action or triage support requests that cannot wait until business hours. . Escalate high-impact or urgent issues to on-call subject matter experts internally within CT. . Monitor service desk queues to prevent overnight backlog and ensure a smooth transition to day teams. . Log and update tickets clearly in ConnectWise, using standard templates and accurate impact statements. . Provide clear and meaningful status updates to customers and internal teams during outages, delays, or extended work. . The working hours for this position will be Monday-Friday 9:30am-6pm Perth Time..  . What You’ll Bring:. A positive, dependable attitude and a strong sense of responsibility. . Comfort working fully remote and independently, with the discipline to stay focused without direct supervision. . An understanding that teamwork still matters, even when working alone after hours. . Clear written and verbal communication skills. . The ability to stay calm and follow process during incidents or high-pressure situations. . Willingness to escalate when required and ask for help when something is outside your scope. . Attention to detail when documenting work and handing over to day teams. . A genuine interest in starting or building a career in IT and learning on the job. .  . Company Location: Australia.