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Dutch Speaking Customer Experience Representative at Mercier Consultancy Europe. Mercier Consultancy is thrilled to invite applications for the position of Dutch Speaking Customer Experience Representative. In this vital role, you'll be the friendly voice our Dutch-speaking customers trust for support and guidance. Your day-to-day tasks will involve engaging with clients to understand their needs, answering questions, and providing top-notch service that leaves a lasting impression. If you are enthusiastic about making a difference in people's lives and thrive in a supportive environment, this is the perfect opportunity for you!. Responsibilities. . Assist Dutch-speaking customers through various communication channels, including phone, email, and chat.. . Provide accurate information regarding our products and services to help customers make informed decisions.. . Handle and resolve customer inquiries and complaints efficiently, ensuring satisfaction.. . Seek and gather feedback from customers to improve their service experience continually.. . Offer personalized recommendations and solutions that address individual customer needs.. . Collaborate with team members to enhance the overall customer experience.. . Stay updated with company offerings and industry developments to assist customers effectively.. . . Fluency in Dutch and English, both written and oral.. . Previous experience in customer service or a customer-oriented role is preferred.. . Exceptional communication and interpersonal skills.. . Strong problem-solving abilities with a positive attitude.. . Ability to work effectively in a team-oriented environment.. . Familiarity with customer service software and other digital tools.. . Flexibility to adapt to changing customer needs and work hours as necessary.. . Company Location: Greece.