Lithuanian Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is excited to offer a position for a Lithuanian Speaking Support Specialist within our Online Travel Agency. In this crucial role, you will be the main point of contact for our Lithuanian-speaking clients, delivering exceptional support and assistance with their travel inquiries and bookings. Your primary responsibilities will include addressing customer questions regarding travel options, resolving issues, and guiding clients through our online booking platform. If you have a passion for travel and a commitment to outstanding customer service, we encourage you to apply!. Responsibilities. . Provide outstanding support to Lithuanian-speaking clients via phone, email, and live chat.. . Assist customers with inquiries about travel bookings, itineraries, and related services.. . Effectively resolve client issues to ensure a high level of satisfaction.. . Guide clients through our online booking platform and assist with any technical questions.. . Document client interactions and feedback for ongoing service improvement.. . Collaborate with internal teams to escalate complex issues and ensure timely resolution.. . Stay updated on travel industry trends and company offerings to provide accurate information to clients.. . . Fluency in Lithuanian and English, both written and spoken.. . Experience in customer support or service roles, preferably in the travel industry.. . Strong communication skills with a focus on effectively resolving client inquiries.. . Ability to work independently as well as within a team.. . Comfortable utilizing technology and navigating online booking systems.. . Detail-oriented with excellent organizational skills.. . A genuine passion for travel and a desire to assist clients in planning their journeys.. . Flexibility to work varied hours, including weekends and holidays as needed.. . Company Location: Portugal.
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