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Portuguese Speaking Customer Service for Food & Beverage industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce a vacancy for Portuguese Speaking Customer Service Representatives in the Food & Beverage industry. This role is ideal for individuals who thrive on providing exceptional service and are passionate about food and beverage products. As a customer service representative, you will engage with customers in Portuguese, assisting them with inquiries, orders, and any concerns they may have while ensuring a positive experience.. Key Responsibilities. . Handle customer inquiries regarding food and beverage products, services, and orders via phone, email, and chat in Portuguese.. . Provide accurate information on menu options, promotional offers, and nutritional details.. . Assist customers with order placement, modifications, and complaints effectively.. . Document customer interactions to maintain accurate records and track issues.. . Collaborate with culinary and logistics teams to ensure timely service and resolution of customer issues.. . Stay informed about industry trends and product knowledge to better serve customers.. . . Fluency in Portuguese (both written and spoken) is required; knowledge of English is an advantage.. . Previous experience in customer service, preferably in the food and beverage sector.. . Exceptional communication skills and a friendly, customer-oriented approach.. . Strong problem-solving skills with the ability to handle inquiries efficiently.. . Detail-oriented with an ability to manage multiple tasks simultaneously.. . Familiarity with point-of-sale systems and CRM software is beneficial.. . Willingness to work flexible hours, including evenings, weekends, and holidays as needed.. . Company Location: Greece.