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Polish Speaking Customer Service for Telecommunications Company - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives to join a leading Telecommunications Company based in Greece. This position is perfect for individuals who are passionate about technology and are committed to providing exceptional customer support in Polish. As a member of our team, you will assist customers with inquiries related to telecommunications products and services while enjoying the beautiful setting of Greece.. Key Responsibilities. . Respond to customer inquiries regarding telecommunications services, products, and account management via phone, email, and live chat in Polish.. . Provide detailed information on service plans, pricing, and promotional offers.. . Assist customers with billing inquiries, technical support, and account issues.. . Resolve customer complaints and issues efficiently, ensuring a positive customer experience.. . Document all customer interactions accurately in the CRM system for quality assurance.. . Collaborate with technical teams and other departments to facilitate service delivery and enhance customer satisfaction.. . Stay updated on the latest telecommunications trends and products to provide accurate information to customers.. . . Fluency in Polish (both written and spoken) is essential; knowledge of English and/or Greek is a plus.. . Prior experience in customer service, preferably within the telecommunications industry.. . Strong communication skills with the ability to explain technical concepts clearly.. . Excellent problem-solving skills and a proactive approach to customer needs.. . Ability to handle multiple inquiries and tasks effectively in a fast-paced environment.. . Familiarity with CRM systems and customer support software is desirable.. . Willingness to relocate to Greece and work flexible hours, including evenings and weekends as required.. . Company Location: Bulgaria.