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Digital Transformation Consultant at DeepSource Technologies.  Key Responsibilities. . Maturity Assessment & Roadmap Definition. . . Assess current CCC operations using maturity models (ITIL 4, Gartner, CMMI).. . Identify gaps in process, governance, and tools (e.g., fragmented use of Splunk, BMC MainView, ServiceNow).. . Develop a detailed transformation roadmap to reach Maturity Level 5 with prioritized actions.. . . Target Operating Model (TOM) Design. . . Define a future-state CCC operating model across people, process, technology, governance.. . Align the use of platforms (e.g., Dynatrace for observability, ServiceNow for ITSM, SolarWinds for network monitoring).. . Recommend service delivery structure (centralized, federated, hybrid) with clear roles.. . . Governance & Business Alignment. . . Design governance processes, steering structures, and operating rhythms.. . Align KPIs with executive dashboards and outcome-driven metrics.. . Integrate reporting across systems (e.g., Grafana dashboards with real-time health indicators).. . . Stakeholder Management & Communication. . . Facilitate executive workshops to validate vision and secure buy-in.. . Build alignment between operations and business outcomes using data from Elastic Stack and ServiceNow CMDB.. . Manage change communications across teams and layers.. . . Change Management & Transformation Enablement. . . Define and drive adoption plans for new tools and processes.. . Build awareness campaigns, capability training, and internal champions.. . . Monitor adoption of platforms like ServiceNow and Dynatrace during rollout.. . . Education. :. . . Bachelor's in Computer Science, Business, or Engineering (required). . MBA or Master's in Technology Strategy or Management (preferred). . . . Experience. :. . . 10–15 years in digital transformation or operational strategy. . 5+ years designing or managing command/operations center models. . Experience leading transformations involving tools such as Splunk, ServiceNow, BMC, Grafana. . . . Core Competencies. :. . . ITOM/ITSM operating models. . Strategic planning, KPI alignment, enterprise transformation. . Business-technology alignment and maturity modeling. . Executive communication, facilitation, and change leadership. . . . Certifications (Preferred). :. . . ITIL 4 Strategist or Leader. . TOGAF / COBIT. . Prosci Change Management Practitioner. . .  . Company Location: Saudi Arabia.