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German Speaking Customer Service for Government & Public Sector industry at Patrique Mercier Recruitment. Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. With a focus on industries such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications, we take pride in our ability to connect top talent with the right employers. We are currently seeking a dedicated German Speaking Customer Service Representative for the Government & Public Sector industry to join our team. In this role, you will provide exceptional support to German-speaking clients, ensuring their inquiries are handled with professionalism and efficiency. You will be part of a dynamic work environment that values collaboration and communication, contributing to the enhancement of public services. Your efforts will help bridge the gap between clients and government resources, ensuring a smooth customer experience. If you are looking to make a difference and excel in a customer-focused role, this opportunity is perfect for you. Join us at Patrique Mercier Recruitment, a project owned by The House of Mercier, and take the next step in your career by applying today!. Responsibilities. . Provide excellent customer service to German-speaking clients in the Government & Public Sector industry.. . Respond to customer inquiries via phone, email, and chat in a timely and professional manner.. . Assist clients with their needs and ensure a positive experience by understanding their requests.. . Document customer interactions accurately in the CRM system to track issues and resolutions.. . Collaborate with internal teams to address complex customer queries and deliver appropriate solutions.. . Maintain up-to-date knowledge of governmental policies and procedures to provide accurate information.. . Identify opportunities for process improvements to enhance customer service efficiency.. . . Fluent in German (spoken and written) is essential; proficiency in English is a plus.. . Previous experience in customer service, preferably within the public sector or government-related fields.. . Strong problem-solving skills and the ability to handle challenging customer interactions with ease.. . Excellent communication and interpersonal skills to build rapport with clients.. . Detail-oriented with strong organizational abilities to manage multiple tasks simultaneously.. . Ability to work independently as well as part of a team in a fast-paced environment.. . A passion for helping others and a commitment to delivering high-quality service.. . Company Location: Greece.