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Customer Success Executive at Anavah Talent. Employment Type:.  Full-time (60+ hours/week), Independent Contractor. Location:.  Remote – Philippines. Schedule:.  Monday to Friday, 8 AM to 8 PM Eastern Time (or similar), with some weekend coverage. About the Role. We’re a U.S.-based, venture-backed financial technology startup on a mission to redefine financial access. We're seeking a highly driven . Customer Success Executive.  to be the frontline of our customer experience—resolving issues, building trust, and driving satisfaction in a fast-paced digital environment.. In this critical role, you’ll manage high volumes of customer conversations across multiple platforms—including chat, email, and . Instagram DMs. —while also helping to build the infrastructure for a scalable, efficient support function as we grow.. About you. You’re a seasoned support professional with a background in banking or financial services. You bring clarity, empathy, and speed to every interaction—confidently navigating complex issues while keeping the customer at the center. You're as comfortable resolving a sensitive financial concern as you are engaging in a friendly Instagram DM.. Responsibilities. . . Customer Support:.  Respond to 50–100 customer inquiries daily across . Intercom.  (chat/email) and . Instagram DMs.  with accuracy, care, and urgency.. . . Problem Solving:.  Resolve complex, sensitive customer issues—especially those related to banking or financial services—efficiently and professionally.. . . Automation & Workflows:.  Build and manage Intercom workflows and automations to improve speed, consistency, and satisfaction.. . . Process Improvement:.  Identify trends, report recurring issues, and proactively recommend improvements to tools, workflows, and FAQs.. . . Channel Management:.  Collaborate with marketing and CX to manage . Instagram DMs.  as a support channel—balancing responsiveness with tone consistency and brand voice.. . . Data Security:.  Handle all financial and customer data with the highest standards of integrity, security, and confidentiality.. . . Team Foundation:.  Help establish scalable systems and documentation to support future team growth.. . . . 5+ years in customer success, customer support, or client-facing roles in banking/finance. . Excellent written English—clear, professional, and empathetic. . Proven success supporting U.S.-based customers, ideally in financial services or fintech. . Expertise using Intercom or similar customer engagement tools. . Demonstrated ability to work independently and adapt quickly in a fast-changing environment. . Bachelor’s degree required; Latin honors or academic scholarships are a strong plus. . High attention to detail, especially when handling sensitive customer and financial data. . Bonus Points for. . Experience working in early-stage or high-growth fintech startups. . Advanced knowledge of Intercom automations, workflows, and reporting tools. . Familiarity with handling customer interactions via social media platforms (Instagram, Twitter/X, etc.). . . Company Location: Philippines.