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German Speaking Customer Service Agent For Automotive Industry - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opportunity for a German Speaking Customer Service Agent in the automotive industry. This role allows you to work in Greece while providing exceptional support to German-speaking customers in a fast-paced and innovative environment. You will be the point of contact for clients seeking assistance with automotive products and services.. Responsibilities. . Assist German-speaking customers via phone, email, and chat with inquiries related to automotive products and services.. . Provide product information, troubleshoot issues, and guide customers through the purchasing process.. . Resolve customer complaints efficiently and professionally, promoting customer satisfaction and loyalty.. . Document all customer interactions accurately in the CRM system to track feedback and service quality.. . Collaborate with internal teams to escalate and resolve technical issues as needed.. . Stay informed about the latest industry trends and automotive innovations to offer knowledgeable support.. . . Fluency in German (both written and spoken); proficiency in English is preferred.. . Experience in customer service, ideally within the automotive industry or related sectors.. . Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.. . Ability to effectively troubleshoot issues and provide clear solutions to customers.. . Familiarity with CRM systems and standard office software.. . Self-motivated and comfortable working independently in a remote or hybrid environment.. . A passion for the automotive industry and a desire to provide high-quality service to clients.. . Company Location: Germany.