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Dutch Speaking Customer Service for Airline Reservations Department at Mercier Consultancy Europe. Mercier Consultancy Europe is excited to offer a position for a Dutch Speaking Customer Service Agent in our Airline Reservations Department. In this crucial role, you will be the first point of contact for our Dutch-speaking customers seeking assistance with their airline bookings. Your responsibilities will include managing reservations, handling inquiries related to flights and fares, and ensuring a seamless booking experience. If you are enthusiastic about travel, possess strong communication skills, and are dedicated to delivering excellent customer service, we would be thrilled to welcome you to our team.. Responsibilities. . Provide high-quality customer service in Dutch for airline reservation inquiries.. . Assist customers with making, modifying, and canceling flight bookings.. . Supply information regarding flight schedules, fare options, and airline policies.. . Resolve customer complaints and issues efficiently and professionally.. . Document customer interactions accurately to maintain comprehensive records.. . Work closely with other departments to ensure prompt resolution of customer inquiries.. . Keep up-to-date with airline policies and industry news to assist customers effectively.. . . Fluency in Dutch and English, both written and spoken.. . Experience in customer service, especially in the airline or travel sector is preferred.. . Strong communication skills focused on delivering customer satisfaction.. . Ability to multitask and manage varying customer inquiries effectively.. . Familiarity with airline reservation systems or customer service platforms is an advantage.. . Detail-oriented with excellent problem-solving capabilities.. . Willingness to work flexible hours, including weekends and holidays as required.. . Company Location: Greece.