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Enterprise Customer Success Manager at Far Out Scout. We are seeking an experienced, Canada-based Customer Success professional to join our growing international team. As an Enterprise Customer Success Manager (ENT CSM), you will guide customers through their post-sales journey, ensuring long-term success, value realization, and growth with our solutions.. In this role, you will own a portfolio of strategic global Enterprise accounts, building strong relationships and driving onboarding, adoption, retention, renewals, and expansion. You will collaborate closely with international Sales partners and cross-functional teams to deliver exceptional customer experiences and uncover growth opportunities.. Key Responsibilities. Manage a portfolio of approximately 50 high-value global Enterprise accounts . Own the full customer lifecycle from onboarding through engagement, renewal, and expansion . Lead complex renewal processes, negotiating commercial terms to maximize net revenue retention . Proactively drive product adoption and customer satisfaction while mitigating churn risk . Conduct strategic check-ins, kickoff calls, and executive business reviews . Forecast renewal and expansion revenue accurately for current and future quarters . Identify and support account growth opportunities in partnership with Sales . Develop and execute quarterly account plans for prioritized strategic customers . Meet and exceed KPIs related to engagement, retention, satisfaction, renewals, and expansion . Partner cross-functionally with Sales, Product, Legal, Finance, Marketing, Support, and Operations . Advocate for international customers internally, sharing feedback and resolving challenges . Drive customer advocacy initiatives such as case studies, references, and partnerships . Participate in enablement programs, special projects, and other initiatives as needed . 8+ years in customer-facing roles such as Customer Success, Account Management, or Sales . Strong understanding of Customer Success best practices and lifecycle management . Experience managing a strategic portfolio of 50+ accounts . Proven success leading renewals and complex commercial negotiations . Customer-first mindset with the ability to translate business needs into product value . Experience building executive-level stakeholder relationships . Strong prioritization skills across a large but strategic book of business . Excellent critical thinking, discovery, and commercial acumen . Resilient, adaptable, and comfortable in fast-paced environments . Ability to work independently while collaborating cross-functionally . Exceptional communication and presentation skills . 2+ years of SaaS experience . 2+ years of experience using Salesforce or similar CRM tools . Preferred Qualifications. Experience managing international or non-North American customers . Experience working with channel partners and indirect sales models . Familiarity with MEDDPICC or similar sales qualification frameworks . Experience in a remote-first or distributed work environment . Bachelor’s degree or equivalent practical experience. Company Location: Canada.