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Portuguese Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is pleased to offer an exciting opportunity for a Portuguese Speaking Customer Service Agent to join a dynamic team. This role provides the unique chance to work in Bulgaria, with paid relocation included. You will be responsible for delivering exceptional customer support to our Portuguese-speaking clients, ensuring they receive the assistance they need with our products and services.. Responsibilities. . Assist customers who speak Portuguese through various channels, including phone, email, and chat, addressing their inquiries and providing information on our services.. . Deliver personalized and efficient service, ensuring all client needs are met with professionalism.. . Resolve customer complaints and issues swiftly, aiming for a high level of customer satisfaction.. . Document all customer interactions accurately in the CRM system for quality assurance and tracking purposes.. . Collaborate with internal teams to escalate and resolve complex issues when necessary.. . Stay informed about product updates and company policies to provide accurate and comprehensive support.. . . Fluency in Portuguese (both written and spoken); proficiency in English is an advantage.. . Experience in customer service, particularly within the telecommunications, technology, or related industries.. . Strong communication skills and a commitment to providing exceptional customer service.. . Aptitude for problem-solving and a customer-oriented approach.. . Familiarity with CRM systems and standard office software.. . Self-motivated and comfortable working independently in a remote or hybrid environment.. . Willingness to relocate to Bulgaria with full support for relocation expenses.. . Company Location: Portugal.