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🏖️Luxury Customer Experience / Operations EA - Job Code: 52854273329 at Coconut. At. Coconut 🥥. , we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. We're currently looking for . top talent. to fill the role below:. Role. : Luxury Customer Experience / Operations EA. Monthly Rate. : $900-1100. Availability. : 20 hours/week. Time Zone. : 9:00 AM to1:00 PM Central Time. ==================================================. To streamline your application, please carefully review and complete . ALL THREE. items below before proceeding to the application form.. What to Prepare:. 1️⃣ . English Proficiency Rating. – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: . EF SET Quick Check. .. 2️⃣ . Coconut VA Profile (Resume). – Before submitting your application, please create your Coconut VA profile using this template: . Coconut VA Profile Template. . ⚠️⚠️⚠️ . YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH.. . This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️. 3️⃣ . 1-Minute Introduction Video. – Record a short introduction video (preferably using . Loom. ) and provide the link in your application. Before you do, check out these . video tips. and . sample videos. . . Important:. By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification.. Experience Needed. :. -Handle luxury level customer service for high end clientele (email/DMs/inquiries). -Manage pre purchase and post purchase communications. -Create, document, and maintain customer experience SOPs (pre-purchase, purchase, post purchase). -Set up and/or recommend appropriate CRM to manage customers and communication history. -Track customer issues, resolutions, and follow ups to ensure white glove service. -Support operations related tasks as needed as the business scales. -Help implement basic project/task management processes and tools as the team grows. Good to have:. -Experience with CRM tools and setup. -Broader operations experience to support beyond customer service. -Scrappy, proactive, willing to “get in the weeds” and take initiative. -Experience creating SOPs and processes from scratch. Non-negotiable Requirements. :. -Strong prior experience with luxury/high ticket customer experience. -Outstanding communication skills. -Excellent attitude; calm under pressure. Industry/Tools Experience. : . -Open to CRM recommendations (no CRM currently in place). -Open to PM tools (has used Monday, Asana, Trello, etc. in the past). Company Location: Philippines.