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Customer Service Representative (Shopify & Social Media) at Remote VA. Are you a pro at multitasking with a knack for making customers feel heard? We’re looking for a dedicated . Customer Service Representative. to be the voice of our brand across our digital storefront and social channels.. If you’re tech-savvy, love solving puzzles (like "where is my package?"), and can switch between a professional email and a friendly Instagram DM without breaking a sweat, we want to meet you.. What You’ll Be Doing. Order Management:. Answering high-volume emails regarding order status, shipping updates, and general product inquiries.. Real-Time Support:. Managing our . Shopify Chat. to assist customers while they shop, helping to convert browsers into buyers.. Social Engagement:. Monitoring and responding to comments and direct messages on . Facebook and Instagram. with speed and personality.. Problem Solving:. Resolving customer issues with empathy and efficiency to ensure a 5-star experience every time.. What We’re Looking For. Platform Proficiency:. Previous experience using . Shopify. is a major plus.. Communication Skills:. Exceptional written English with the ability to adapt your tone (from formal email to casual social media).. Tech Savvy:. Strong general computer skills and the ability to learn new software quickly.. Detail Oriented:. You don't just skim; you read the details to get the order right the first time.. Positive Vibes:. A patient, "can-do" attitude even when things get busy.. Company Location: Philippines.