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Regional CX Manager - UK & EU at Ten Group. Ten is building a global Customer Experience (CX) team. to create compelling, seamless experiences for members worldwide—both online and offline. The team will be globally distributed with regional representation, all reporting into a central CX function.. As a . CX Manager. , you’ll play a key role in connecting your regional teams with global operations. You’ll have expert knowledge of customer journey touchpoints and use this to drive service improvements, align priorities, and foster a culture obsessed with member satisfaction.. In this role, you’ll work closely with teams across Operations, Member Satisfaction, Finance, Client Services, Product, Tech, and IT to:. . . Lead and manage. the Service Improvement Plan (SIP) for your region, ensuring it aligns with both local and global goals. . . . Champion the member experience. , setting the tone for your regional team to prioritize customer satisfaction at every level. . . . Analyze data and customer journeys. to uncover insights, spot pain points, and prioritize improvements based on impact and effort. . . . Collaborate with the Voice of Customer (VoC) team. to produce monthly reports and updates that highlight key trends and areas for action. . . . Spot opportunities for improvement. using VoC feedback and your own experience with the service. . . . Contribute to the customer experience (CX) roadmap. , aligning regional needs with global priorities and coordinating with other business initiatives. . . . Take ideas from concept to delivery. , driving meaningful changes that enhance the customer journey. . . . Act as the voice of the customer. in your region, sharing insights and feedback with product, CX, and training teams. . . . Effectively communicate insights and outcomes. to both internal teams and external clients. . . . Proactively identify and push for changes. that align with customer needs and business goals.. . Knowledge & Skills:. . Strong leadership and collaboration skills across diverse teams and stakeholders, demonstrating initiative and a proactive mindset. . . Ability to distill complex data into compelling, action-oriented narratives with a customer-first perspective. . . Deep understanding of customer satisfaction and loyalty metrics (CSAT, NPS, CES, CLV), guided by a naturally customer-centric and optimistic outlook. . . Technologically adept, with curiosity and enthusiasm for learning and using new digital tools and AI technologies. . . Analytical and methodical, able to spot issues early, assess risks, and propose improvements with commercial awareness. . . Comfortable navigating complex team structures and accounts in a client-agnostic, fast-paced environment. . . Strong delivery focus, with excellent project and product management capabilities, and a rigorous, detail-oriented approach. . . Desirable Experience:. . Previous roles in customer-obsessed organizations, reflecting a strong instinct for user-centric design and service. . . Hands-on experience with customer satisfaction initiatives and delivering cross-functional change with stakeholders at all levels. . . Proven ability to write clear, insightful reports that drive decision-making. . . Proficiency in Microsoft Office (especially Excel and PowerPoint), with familiarity in tools like Miro. . . Skilled at analyzing customer processes and identifying improvement opportunities, driven by a continuous learning mindset and love for collaborative, cross-functional work.. . Guidelines for Hybrid/Home Office :. . Located in South Africa. . Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - . at least 2x a week in the office. . . A secure home office at your confirmed address, free from background noise or other distractions. . You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click . here. , follow the instructions and once you have your results, please take a screenshot and upload this on your application form.. . Company Location: South Africa.