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Learner Journey Optimisation Specialist - Digital Learning Insights at RS Consult. Location/Timezone:. UK, Europe, South Africa. . Start Date:. September 2025. . Reports to:. Manager of SX Team. . Positions Available:. 1. Your Mission. We’re looking for a data-fluent CX specialist to help us optimise and scale the end-to-end learner experience across our Career Accelerator programmes.. This role sits at the intersection of data analytics, customer experience, and operational optimisation. You'll use insights to uncover pain points, test solutions, and implement improvements that directly impact learner progression, satisfaction (CSAT), and completion.. This is not a research, design, or delivery support role. It's about building repeatable systems and driving measurable improvements through evidence-led decision-making.. You’ll work closely with Product, Delivery, and Success teams to drive outcomes that are intentional, trackable, and scalable.. What your day to day will look like. Own and Optimise the Learner (Customer) Journey. . Audit onboarding, orientation, and milestone touchpoints to find and fix friction points. . . Implement scalable changes to improve learner confidence, satisfaction, and completion. . . Ensure interventions align with our “Careers First” value proposition. . . Use Data to Drive Decisions and Processes. . Monitor, analyse, and report on key learner metrics (CSAT, progression, engagement, recommencement). . . Build dashboards and reports to inform decision-making at all levels. . . Interpret behavioural and sentiment data to identify trends, risks, and opportunities. . . Translate insights into targeted interventions, process improvements, and system enhancements. . . Champion Learner Outcomes, Satisfaction, and Metrics. . Own Success-related OKRs and KPIs, ensuring we hit our benchmarks across progression, CSAT, and completion. . . Report on learner performance and CX effectiveness to senior stakeholders. . . Partner with internal teams to align support models and delivery experiences. . . Support New Programme Launches. . Design the learner support experience for new launches, using past insights to reduce friction. . . Build feedback loops and early-warning systems to surface learner challenges fast. . . Create playbooks and templates for scaling success across future cohorts.. . What you’ll need to succeed. Must-Have Skills and Experience. . Proven experience using data to identify, prioritise, and implement CX or operational improvements . . Strong analytical skills and fluency with dashboards, survey data, and behavioural metrics . . Demonstrated ability to translate insights into measurable actions . . Experience working cross-functionally with teams like Product, Ops, or Strategy . . Comfortable owning KPIs and reporting on performance to leadership . . Nice-to-Haves. . Experience in digital education, bootcamps, L&D, or a fast-paced start-up or scale-up . . Familiarity with metrics like CSAT, NPS, recommencement, or learner engagement . . Hands-on experience with customer journey optimisation tools or survey platforms . . Experience scaling processes in a high-growth, high-change environment . . Who you are. . . Data-driven. – You don’t just surface problems; you use evidence to fix them. . . . Outcome-oriented. – You focus on what works, not just what’s been done before. . . . Process-focused. – You’re motivated by building scalable systems that improve the customer experience. . . . Collaborative. – You love working across teams to improve what learners experience day-to-day. . . . Proactive. – You see what’s coming and solve it before it becomes a problem. . . Please note:. This role is . not suitable. for applicants coming from an . L&D, HR, Learning Design, or UX/UI. background.. Company Location: United Kingdom.