We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Portuguese Speaking Customer Service for Information Technology (IT) industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who have a passion for technology and enjoy helping customers navigate IT solutions. As a customer service representative, you will engage with clients in Portuguese, providing assistance and support related to various IT products and services.. Key Responsibilities. . Respond to customer inquiries regarding IT products, software solutions, and technical support via phone, email, and chat in Portuguese.. . Troubleshoot technical issues and provide guidance on product usage and features.. . Assist customers with product installations, configurations, and updates.. . Document customer interactions and maintain accurate records in the CRM system.. . Collaborate with technical teams to resolve complex customer issues efficiently.. . Stay updated on the latest technology trends and product offerings to provide informed support.. . . Fluency in Portuguese (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, preferably in the IT sector.. . Strong communication skills with a friendly and approachable demeanor.. . Technical aptitude and ability to explain complex information clearly.. . Problem-solving skills and a customer-focused mindset.. . Proficiency in using customer service software and general IT applications.. . Willingness to work flexible hours, including evenings and weekends as needed.. . Company Location: Greece.