Nordic Speaking Customer Service for Online Retail Department at Mercier Consultancy Europe. Mercier Consultancy Bulgaria is on the lookout for a Nordic Speaking Customer Service Agent to join our Online Retail Department. In this exciting role, you will support our Nordic-speaking customers in their online shopping experiences, handling inquiries related to product availability, order processing, payment issues, and returns. Your commitment to providing excellent customer service will help us maintain high satisfaction levels among our clients. If you are enthusiastic about e-commerce, possess strong communication skills, and are focused on customer success, we would love to hear from you!. Responsibilities. . Deliver outstanding customer service in Nordic languages (Danish, Swedish, Norwegian, or Finnish) for inquiries related to online retail.. . Assist customers with placing orders, tracking shipments, and managing returns.. . Provide detailed information about products, including features and specifications.. . Resolve customer complaints and issues efficiently and effectively.. . Accurately document customer interactions and feedback.. . Work collaboratively with various teams to ensure customer needs are met promptly.. . Stay updated on new products, promotions, and online retail best practices to enhance customer experience.. . . Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, or Finnish) and English, both written and spoken.. . Experience in customer service, preferably in the e-commerce or online retail sector.. . Excellent communication skills with a strong customer focus.. . Ability to multitask and manage various customer inquiries effectively.. . Familiarity with customer service software or online retail platforms is a plus.. . Detail-oriented with good problem-solving capabilities.. . Willingness to work flexible hours, including weekends and holidays, as needed.. . Company Location: Greece.
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