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Polish Speaking Customer Service for Social Media industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opportunity for Polish Speaking Customer Service Representatives in the vibrant Social Media industry. This role is perfect for individuals who are not only passionate about social media but also dedicated to providing top-notch customer support. You will engage with users, assist them with their inquiries, and ensure they have a seamless experience while navigating our platforms.. Key Responsibilities. . Manage customer inquiries related to social media features, account management, and troubleshooting via phone, email, and chat in Polish.. . Provide users with clear information on platform policies, privacy concerns, and best practices.. . Assist in resolving account issues and facilitate the recovery of locked or compromised accounts.. . Document customer interactions accurately to maintain comprehensive records.. . Collaborate with technical teams to escalate and resolve complex issues effectively.. . Stay updated on social media trends and platform updates to provide current information to users.. . . Fluency in Polish (both written and spoken) is essential; English proficiency is beneficial.. . Previous experience in customer service, particularly in the social media or tech industries, is preferred.. . Outstanding communication skills with a friendly and approachable demeanor.. . Strong problem-solving capabilities and the ability to handle multiple inquiries concurrently.. . An understanding of social media platforms and their functionalities.. . Proficient in using customer service software and CRM systems.. . Flexibility to work various shifts, including evenings and weekends as required.. . Company Location: Greece.